Privacy Policy

Introduction

crixo ("we", "our", or "us") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains the types of information we collect, how that information is used, with whom it may be shared, and the measures we take to keep it secure. By accessing or using the crixo platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.

This policy applies to all users of crixo across Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Whether you access our platform via mobile browser or desktop, the same privacy standards apply. crixo operates as a digital gaming destination, and the proper handling of your data is central to the trust we aim to build with every user.

Information We Collect

crixo collects several categories of information depending on how you interact with our platform. We only collect information that is necessary for the provision of our services, the maintenance of a safe gaming environment, and compliance with applicable standards.

Personal Identification Information

• Full name as provided during account registration
• Date of birth (to verify the 21+ age requirement)
• Valid email address used for account communications
• Mobile phone number (primarily for verification and support)
• Residential city or district within Bangladesh

Financial and Transaction Data

• Records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction reference numbers and timestamps associated with payment activity
• Bonus and promotional credit records tied to your account

Technical and Usage Data

• IP address and approximate geolocation data at the time of login
• Device type, operating system, and browser version
• Session duration, pages visited, and interaction patterns within the platform

How We Use Your Information

The data we collect is used solely for lawful purposes directly related to operating the crixo platform and improving your experience as a player. Specifically, we use your information for the following purposes:

• To create, verify, and maintain your crixo account securely
• To process deposits and withdrawals and ensure payment accuracy
• To send account-related notifications, security alerts, and support responses
• To enforce the 21+ age restriction and responsible gaming controls
• To improve platform features, game offerings, and overall user experience
• To detect, investigate, and prevent fraudulent, abusive, or suspicious activity

Sharing of Your Information

crixo does not sell or rent your personal data to third parties. We may, however, share specific information with trusted partners and service providers under strict contractual obligations, and only to the extent necessary to deliver our services. The circumstances in which limited data sharing may occur are:

• Payment processors such as bKash, Nagad, and Rocket, strictly for completing financial transactions on your behalf
• Identity verification and KYC service providers engaged to confirm player eligibility
• IT infrastructure and hosting providers who operate the technical systems supporting crixo
• Law enforcement or regulatory authorities when required by applicable legal obligations

All third parties who receive your data are required to handle it with the same level of care and confidentiality that crixo applies internally. We do not permit our service providers to use your data for their own marketing or commercial purposes.

Cookies and Tracking Technologies

crixo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device when you visit our site. They help us remember your preferences, keep you logged in securely, and understand how players navigate and interact with different sections of the platform.

We use three main categories of cookies:

• Essential cookies — required for core platform functionality such as session management and secure login
• Analytics cookies — help us understand aggregate usage patterns so we can improve platform performance
• Preference cookies — store your language, display, and other platform settings between sessions

You may disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality and security of your account on crixo.

Data Retention

crixo retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including account maintenance, transaction record-keeping, and fraud prevention. Once the applicable retention period has expired and there is no legal or operational reason to retain the data further, we will securely delete or anonymise your information.

Financial transaction records are typically retained for a minimum period in accordance with standard accounting and audit practices. Inactive accounts may have their data reviewed for deletion after a prolonged period of inactivity, subject to any legal hold requirements.

Your Rights Over Your Data

As a crixo user, you hold specific rights with respect to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• The right to access — you may request a copy of the personal data we hold about you
• The right to correction — you may ask us to correct any inaccurate or incomplete information
• The right to deletion — you may request that we delete your personal data, subject to legal retention requirements
• The right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• The right to object — you may object to our use of your data for direct marketing purposes at any time

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all valid data rights requests within a reasonable timeframe. We may ask you to verify your identity before processing your request to ensure the security of your account.

Security Measures

crixo implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These include SSL encryption for all data in transit, secure server infrastructure with restricted access controls, and regular internal reviews of data handling procedures.

While we employ best-practice security standards, no system operating over the internet can guarantee absolute security. We encourage users to choose strong, unique passwords for their crixo accounts and to contact our support team immediately if they suspect any unauthorised access to their account.

Payment Data and Financial Privacy

crixo processes deposits and withdrawals through trusted mobile financial services including bKash, Nagad, and Rocket, as well as conventional bank transfers via institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. When you initiate a financial transaction, the relevant payment provider processes the transaction directly. crixo only receives confirmation of the transaction status and a reference number — we do not store your mobile banking PIN, OTP, or full bank account credentials.

All financial records related to your account activity are maintained with strict confidentiality and are used solely for transaction verification, dispute resolution, and internal audit purposes. These records are never shared with advertisers or unaffiliated third parties.

Third-Party Links

From time to time, content or promotional materials on crixo may reference third-party brands, game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, or payment services. This Privacy Policy applies exclusively to data processed by crixo. We are not responsible for the privacy practices of any third-party entities, and we encourage you to review the privacy policies of any external services you choose to engage with.

Age Restriction and Minors

crixo is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21 years of age, you are not permitted to create an account, make a deposit, or participate in any gaming activity on crixo.

If we become aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to monitor the online activities of minors and to contact us at [email protected] if they have any concerns.

Changes to This Privacy Policy

crixo reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of crixo following any posted changes constitutes your acceptance of those changes.

We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy will always be available at crixo.ws/privacy-policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way crixo handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and professionally.

Email us at: [email protected]